What We Collect and Why We Use It
When you create an account, we collect your name, email address, phone number, and the payment method you use — whether that is bKash, Nagad, or Rocket. We collect this to process your deposits and withdrawals, verify your identity, and keep your account secure. We do
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not sell your personal data to third parties. Your bKash or Nagad transaction references are used only to reconcile payments on our end and confirm that funds moved correctly between your wallet and your ek9999 account balance. We may share data with payment processors strictly to
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complete a transaction, and with regulatory bodies if we are legally required to do so. Data collected through device access — your mobile browser or app session — is used to detect unusual login attempts and protect your account from unauthorised access. We retain your information
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for as long as your account is active and for a period after closure as required by applicable rules. You can ask us to correct inaccurate data at any time. Availability of our platform and this policy's application depend on your local law and the eligible
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regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.